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Reads forwarded customer emails, looks up PayPal and HubSpot records, drafts a tone-matched reply in the owner's voice, and can stage or issue refunds with expl
Pulls order and customer data (PayPal, HubSpot) for a forwarded customer message, drafts a reply matching the owner's voice, and provides approval gates to send messages or issue refunds. It extracts transaction IDs, checks recent activity, avoids fabricating details, and surfaces ambiguous matches for owner choice.
Use when you need a prepared response to customer emails: refund requests, order status inquiries, or general complaints. Trigger phrases include "answer this customer", "draft a response", "where's my order", or "I want a refund."
Designed for Claude-style assistant integrations with PayPal and HubSpot connectors; generally applicable to agents that support external API lookups and approval flows.
Ticket Deflector is a customer support workflow skill that reads forwarded emails, pulls PayPal and HubSpot data, drafts tone-matched replies, and handles refund issuance with explicit approval gates. No scripts were present to test. The SKILL.md is well-structured with strong safety guardrails (approval gates for refunds and sending, no fabrication rules) and practical rate-limit guidance. The main limitation is the dependency on multiple external services (PayPal, HubSpot, Mail) which narrows the audience.
Strong safety design with explicit approval gates and 'never' rules. No executable code to audit. Well-written instructions with practical concerns (PayPal rate limits, ambiguous transaction matching). A solid prompt-only skill for its niche.
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