
from zrosenfield
When the assistant cannot answer a KB question, log it to the Knowledge Gaps list and route to a subject-matter expert.
Automates logging unanswered questions to a Knowledge Gaps list and routing them to an expert from an Expert Directory. Intended for assistants integrated with a SharePoint/Lists-style knowledge base.
Use when the assistant cannot answer from the Knowledge Base and needs to escalate missing information to a human expert.
Requires access to a Knowledge Gaps list and an Expert Directory with expertise-area mappings. Behavior and field names assume a SharePoint/Lists environment but can be adapted to other ticketing systems.
This skill has not been reviewed by our automated audit pipeline yet.