ConnectWise Manage MCP

What it does

This app renders an interactive interface for managing ConnectWise Manage (PSA) operations. It allows AI assistants to search tickets, log time, and manage companies and projects through a natural conversational UI, reducing the need to navigate the complex CWM web interface.

Key features

• Interactive Ticket Cards: View and add notes to tickets directly within the AI chat interface.
• Comprehensive PSA Toolset: 51 tools covering tickets, contacts, project management, and invoicing.
• Flexible Deployment: Supports both cloud-hosted and self-hosted CWM instances.
• Time Tracking: Create and manage time entries via AI.

Installation

• Claude Desktop:

{
  "mcpServers": {
    "connectwise-manage": {
      "command": "npx",
      "args": ["@wyre-technology/connectwise-manage-mcp"],
      "env": {
        "CW_MANAGE_COMPANY_ID": "your-company-id",
        "CW_MANAGE_PUBLIC_KEY": "your-public-key",
        "CW_MANAGE_PRIVATE_KEY": "your-private-key",
        "CW_MANAGE_CLIENT_ID": "your-client-id"
      }
    }
  }
}

• Claude.ai web: Add the MCP server URL via the Integrations settings if using HTTP transport.

Supported hosts

• Claude