FreeScout MCP

What it does

FreeScout MCP connects your AI assistant to a FreeScout helpdesk instance, enabling intelligent ticket management, automated issue analysis, and draft customer reply generation. It bridges the gap between your support queue and your AI workflow, letting you fetch, analyze, update, and reply to tickets without leaving your MCP client.

Tools

• freescout_get_ticket — Fetch a ticket with full conversation threads by ID, number, or URL
• freescout_analyze_ticket — Classify a ticket as bug/feature/third-party issue, extract root cause and suggested solutions
• freescout_get_ticket_context — Pull customer info, issue description, and recent messages for crafting personalized replies
• freescout_create_draft_reply — Generate a draft customer reply with Markdown-to-HTML conversion, saved directly in FreeScout
• freescout_search_tickets — Search tickets with explicit filters (assignee, status, date ranges, relative time like "7d" or "24h")
• freescout_update_ticket — Change ticket status and assignment
• freescout_add_note — Add internal team notes to tickets
• freescout_get_mailboxes — List all available mailboxes in the instance

Installation

{
  "mcpServers": {
    "freescout": {
      "command": "npx",
      "args": ["@verygoodplugins/mcp-freescout@latest"],
      "env": {
        "FREESCOUT_URL": "https://your-freescout-domain.com",
        "FREESCOUT_API_KEY": "your-api-key-here"
      }
    }
  }
}

Add this to your claude_desktop_config.json. Requires Node.js 18+ and a FreeScout instance with API access enabled. Set FREESCOUT_URL and FREESCOUT_API_KEY environment variables.

Supported hosts

Claude Desktop, Cursor IDE.