Respond.io MCP Server

What it does

This server connects AI assistants to the Respond.io platform, allowing the AI to manage customer interactions across multiple channels like WhatsApp, Facebook, Instagram, and Telegram. It enables the AI to act as a customer service agent by managing contacts, sending messages, and updating conversation statuses in real-time.

Tools

• get_contact: Retrieve detailed information about a contact via ID, email, or phone.
• create_contact: Create a new customer profile in the Respond.io workspace.
• send_message: Send text, attachments, or WhatsApp templates to customers.
• list_contacts: Search and filter contacts with pagination.
• assign_conversation: Assign or unassign conversations to specific team members.
• update_conversation_status: Close conversations and add resolution summaries.
• create_comment: Add internal team notes to a customer's profile.
• create_custom_field: Manage workspace-specific data fields for better customer segmentation.

Installation

Add the following to your claude_desktop_config.json:

{
  "mcpServers": {
    "respond-io": {
      "command": "npx",
      "args": ["@respond-io/mcp-server"],
      "env": {
        "RESPONDIO_API_KEY": "your_api_key",
        "MCP_SERVER_MODE": "stdio"
      }
    }
  }
}

Supported hosts

• Claude Desktop