SolarWinds Service Desk MCP

What it does

This MCP app provides a comprehensive bridge to SolarWinds Service Desk (SWSD/Samanage), enabling AI agents to read and modify ITSM data using a user's own API token. It features rich UI widgets for an interactive support experience.

Key features

• Rich UI Widgets: Renders sortable incident lists, detailed record cards, and a vertical comment thread for better visibility.
• Full ITSM Lifecycle: Tools to create, update, and assign incidents, as well as manage problems and solutions.
• KB Integration: Search and manage knowledge-base articles with sanitized HTML rendering.
• Dual Transport: Supports stdio for local agents and Streamable HTTP for Copilot Studio and hosted deployments.

Installation

• Claude Desktop: Add to claude_desktop_config.json:

{
  "mcpServers": {
    "swsd": {
      "command": "npx",
      "args": ["-y", "swsd-mcp"],
      "env": {
        "SWSD_TOKEN": "your-jwt-here",
        "SWSD_BASE_URL": "https://api.samanage.com"
      }
    }
  }
}

• Claude Code: Run `claude mcp add swsd --env SWSD_TOKEN="your-jwt-here" --env SWSD_BASE_URL="https://api.samanage.com" -- npx -y swsd-mcp"
• Microsoft Copilot Studio: Requires HTTP transport server deployment (see Azure Container Apps recipe in docs).

Supported hosts

Confirmed for Claude Desktop, Claude Code, Cursor, Continue, Cline, and Microsoft Copilot Studio.