Zendesk MCP Server

What it does

This server provides deep integration with the Zendesk Support API, enabling AI agents to manage tickets, users, organizations, and SLA policies. It uniquely combines standard MCP tools with rich React UI applications for complex data visualization and management within supported clients.

Key features

• Complete API Coverage: 89 tools across 16 categories including Tickets, Users, and Brands.
• Interactive UI Apps: 13 React apps for dashboards (Ticket, SLA, Satisfaction) and detail grids.
• Advanced Automation: Tools for managing triggers, macros, and automation rules.
• Enterprise Ready: Built-in rate limit awareness and support for OAuth and API token authentication.

Installation

Add to claude_desktop_config.json:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "@mcpengine/zendesk-mcp-server"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-subdomain",
        "ZENDESK_EMAIL": "your-email@example.com",
        "ZENDESK_API_TOKEN": "your-api-token"
      }
    }
  }
}

Supported hosts

Claude