from zorai307
Guidance and templates for designing help center architecture, writing effective support articles, and optimizing search to maximize self-service deflection.
This skill equips an agent to design and maintain a help center (knowledge base) that helps users find answers quickly and reduces support load. It provides concrete IA (information architecture) patterns, article templates, keyword and synonym strategies for search optimization, deflection metrics to track, and a maintenance workflow so content stays accurate. The guidance covers taxonomy validation, article types, search keyword layers, and measurement approaches that prioritize deflection over pageviews.
Use this skill when building or restructuring a help center, writing or auditing support articles, fixing failed-search gaps, or creating a content maintenance process. Trigger on tasks like "create article templates", "reduce support tickets", "fix failed searches", "design taxonomy", or "measure deflection". It's useful for product, support, and documentation teams aiming to improve self-service.
references/article-templates.md with ready-to-use templates (has_references=true)Best with agents that can produce structured text and code examples (Claude Code, OpenAI Codex, Gemini CLI). The skill assumes the agent can output templates and checklist-style instructions for human reviewers.
This skill has not been reviewed by our automated audit pipeline yet.
