Agent Skills

SKILL.md packages that extend Claude Code, Cursor, Copilot, and other AI agents.

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ServiceNow CSM Patterns

serac

Patterns and example scripts for implementing ServiceNow Customer Service Management: accounts, contacts, cases, entitlements, and portal widgets (ES5).

servicenowcsmcustomer-service

6 triggers

Account Research — CSM Brief Builder

claude-for-customer-success

Builds a one-page pre-call account brief by pulling CRM, CS platform, call recordings, and docs; flags staleness and escalation routing.

customer-successcsmcrm

5 triggers